Shopify Inbox
4.7star
7.84K reviews
Rated for 3+
info
500K+
Downloads
About this app
About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
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FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
---------
FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Updated on
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No data shared with third parties
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No data collected
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Ratings and reviews
4.7
7.66K reviews
GSSF Group
- Flag inappropriate
June 3, 2025
Extremly disappointing to find that I need to set up the whole thing again from scratch after updating the theme. Very disappointing not to get a warning about this prior to updating, and since found so, sales have fallen off a cliff so no doubt it's not the only thing that is broken but we're yet to find out what the problem is. Why do these companies feel the need to constantly update? It's time consuming and often creates more problems than it solves.
6 people found this review helpful
Shopify Inc.
May 14, 2026
Thank you for your feedback. We understand the disappointment. After theme updates, you may need to re-enable Inbox in your theme editor under App embeds. Go to Online Store > Themes > Edit theme > App embeds > Shopify Inbox to verify it's on. For help, visit help.shopify.com/support.
joe hill
- Flag inappropriate
June 22, 2026
AI Responses won't stop, even after disabling automatic replies.
Shopify Inc.
June 26, 2026
Hi Joe. Thanks for flagging this. AI-generated replies are a separate setting from automatic replies. In Inbox, open Settings > Message preferences and switch "Automatically generate a reply" to Off. If they keep coming after that, reach us at help.shopify.com/support and we'll dig in.
Ray Campbell
- Flag inappropriate
- Show review history
July 9, 2023
Poor implementation. Poor customisation such a notification type or sound. Often no notification notice on the app when a message comes in and no notification whatsoever on a desktop computer. Lost more customers since enabling it than I have gained. Left the above review in 2021. Fast forward to 2023 and it is worse than ever. Now it is not possible to search for products from within the app to provide those links to customers. Shopify customer support is useless.
36 people found this review helpful
Shopify Inc.
July 12, 2023
Hi there, Ray. I am sorry to hear that you have had a negative experience using Shopify Inbox but we thank you for the candid feedback. If you are still interested in using the app, please email us at inbox@shopify.com and we can look into the issues you've cited in more detail. -Victor, Shopify Support
App support
About the developer
Shopify Inc
playstore@shopify.com
151 O'Connor St Ground Fl
Ottawa, ON K2P 2L8
Canada
+1 613-319-9924
