
Lukas
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The app does a really bad job at showing relevant search results. For example, I'll search for a station within the Gothenburg area that I've searched for many times before, yet somehow the top 5+ results show me stations that are over 50km away. It's incredibly frustrating sometimes, especially since it used to work just fine in the old Reseplaneraren app.
6 people found this review helpful

Yohann Opolka
The app is quite convenient when taking transports in Västra Götaland, but the escalation of "online security" is crazy: if you use a Swedish bank, the only way to buy a bus ticket in the app is to identify yourself with mobile BankID. This is supposed to be the equivalent of showing a physical ID document every time you purchase a bus ticket. It seems somewhat absurd that an ID verification is required for EVERY single purchase in the app, no matter how small.
2 people found this review helpful

Evelina Stankevičiūtė
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My first and only experience using this app as a foreigner and their customer service three times trying to sort the issue. Absolutely useless service, especially if you are not Swedish. I was not able to buy the tickets as it showed a payment error, then tried again with the same outcome, and then saw that I was charged whilst I was already on the bus, having paid for the ticket in person. I was not offered any refund and got randomly disconnected 2/3 times. No process for such claims either.
8 people found this review helpful