
A Google user
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This is one of the most swiss solution I've seen in a while : Ridiculously over-complicated while technologically unsound. App needs Bluetooth plus location plus data usage. You'd better not forget your charger.... It's completely asinine. Tailored to one use case. It excludes anyone with a laptop, a mobile device running a less popular os and tablets without a sim card. You'd be better off doing nothing. On the bright side, the app works well.
69 people found this review helpful
Schweizerische Bundesbahnen SBB
July 9, 2019
Yes, the new free internet on the train works as a combination of beacon wireless technology, Bluetooth and the SBB FreeSurf app. The connection is via GSM and not WiFi, as this offers better quality. We will address the weaknesses identified in the test for a later rollout.

Elodie
Well I get the concept. But the execution is disastrous and after quite a few years of the system being in place and numerous negative reviews there's still no improvement. The app still cannot be used if one doesn't own a swiss phone number, great for tourists and internationals isn't it? And if you manage to get into the system you'll still randomly get disconnected at any point of the journey. Some ICE or IR aren't even detected by the system at all. From CFF, disappointing
14 people found this review helpful
Schweizerische Bundesbahnen SBB
October 3, 2024
If SBB FreeSurf is still not working properly for you, please contact us at www.sbb.ch/en/freesurf so that we can analyse your case. Travelers from abroad can surf the web free of charge on the train with a SIM card from a participating provider. Thanks to eSIM and DUAL-SIM, this is comparatively easy. All information at www.sbb.ch/en/freesurf.

Mauricio
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Why even bother trying? Didn't expect it to work and, oh what a surprize, it didn't work! C'mon we have working WiFi in United Airlines airplanes, thousands of feet over the ocean and it aint possible to get a working internet connection on Swiss trains?! Not even to mention that IF the app worked, laptops, tablets, older phones, etc etc. wouldn't be able to use it. Even the german DB has it. And that's only one of the downsides of swiss trains.... Update: Actually seems to work...👍
24 people found this review helpful
Schweizerische Bundesbahnen SBB
December 22, 2023
On the SBB website https://www.sbb.ch/en/freesurf get all information about SBB FreeSurf