UBS Access: Secure login

4.7
51.5K reviews
Content rating
Rated for 3+
1M+
Downloads
Content rating
Rated for 3+
Learn more
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About this app

With the UBS Access App you can log in to E-Eanking and the Mobile Banking App easily and securely. The UBS Access App also allows you to confirm new payees and online purchases made using credit or prepaid card, and it informs you about security-related events.
1. Log in easily to Digital Banking
- E-Banking: Open the login page, scan the QR code with the Access App, enter your PIN or use biometrics and you’ll be immediately and securely logged in to E-Banking.
- Mobile Banking: Launch the Mobile Banking App and select “Access App” as the login method. Afterwards, you can easily and securely log in using a PIN or biometrics.
2. Approve online payments securely
- When you make online payments by credit or prepaid card, you will receive a push notification and can simply confirm the payment.
- The highest standards in security reduce the risk of fraud.
3. Confirm new payees
- Unblock the Access App with a PIN or using biometrics, check payees and approve payments.
4. Receive security messages
- Receive information concerning security-related events such as changes to your security settings or contact details.
Using the UBS Access App is this secure:
- A PIN of your choice protects the Access App – even if you lose your smartphone.
- The Access App always checks the security of your smartphone before you log in to Digital Banking.
- The security code for the login is calculated automatically and transferred directly to UBS. Data transmission is protected by multi-level security.
- The Access App is always up-to-date and offers optimum protection.
- Set up biometrics to log in more easily and to confirm new payees.
UBS Switzerland AG and other non-US affiliated companies of UBS Group AG only make the use of the UBS Access App (“App”) available to existing clients of UBS Switzerland AG and of other non-US affiliated companies of UBS Group AG. Other persons are not permitted to use the App. The App is not intended for US persons nor persons domiciled in Australia. The provision of the App for download in Google Play does not constitute a solicitation, offer or recommendation to enter into any transaction, nor is it to be understood as a solicitation or offer to establish a client relationship between the person who downloads the App and UBS Switzerland AG or other non-US affiliated companies of UBS Group AG.
Requirements:
Banking relationship at UBS Switzerland AG, UBS Europe SE (Germany, Italy) or UBS AG (Hong Kong, Singapore) with Digital Banking contract: For activation, you will need a mobile number stored in Digital Banking for security messages. Enter this mobile number in the profile of your Mobile Banking App: Tap on your name and go to "Phone". You can also do this in E-Banking via your profile: In "My contact details" click on the pencil symbol and then "Phone numbers". Please enter your phone number without the initial 0 and modify the country code if you do not have a Swiss mobile number.
Banking relationship at UBS Europe SE (UK, France, Monaco or Luxembourg): For activation, you will need a saved mobile number. Please contact your client advisor to set this up.
Banking relationship at UBS Europe SE (Jersey) with a "Digital Banking" contract: For activation, you will need an Access Card with card reader or an Access Card Display.
The range of functions may differ depending on the country.
We hope you will enjoy using the UBS Access App. We look forward to receiving your feedback and your rating in Google Play.
Updated on
Apr 10, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.7
50.7K reviews
Olivier Bernhard
April 22, 2026
I've tried to move the app to a new device resulting in the access app opening, E-Banking working, Twint (through the access app) not working and messages in the access app not being readable. spent 45min on phone with the support, they have no idea what to do. I requested the pin via mail and setup the app again after having them reset everything and loosing my history. The issue persists.
4 people found this review helpful
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A Google user
September 12, 2019
Like others who have left reviews, since receiving an Android update directly from Google, I'm also getting a "rooted" error message and am unable to use this app. Consequently, I've been unable to use my credit card as I can't verify purchases via the app. I don't have Greenify installed or any other malicious software. Edit: The app now opens, but I get "an error has occured" when trying to login to the Access App.
38 people found this review helpful
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UBS AG
September 18, 2019
Thank you for your feedback and we apologise for any inconvenience. Please try to reinstall the app and reregister your contract. This should fix the issue. If you continue to have problems, please send an email to sh-access-feedback@ubs.com so that we can jointly identify the cause of your issue. Best regards, Your UBS team
Jack Gillespie
July 27, 2023
Absolutely awful. Spend 2 weeks trying to set it up as it wouldn't send an SMS to my number. Eventually, my local branch manager was able to get it sorted. Only to discover that once it was set it up, it wouldn't even work properly. It scans QR codes and is called by the banking app, after inputting my PIN it says it has been succesful, and then absolutely nothing happens.
2 people found this review helpful
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UBS AG
July 27, 2023
Hello Jack. Thank you for your feedback and please excuse the inconvenience. We are sorry you are having issues logging into E-Banking and Mobile Banking with the Access App. Please call our support specialists on +41 848 848 064 so that they can help you 👷. Best, your UBS Team.

What’s new

Small improvements and bug fixes. Your digital security is very important to us. Therefore, we will soon only support Android versions 11 and above.