
Georgi G
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After initial disappointment with the app, I contacted the support, and they were able to resolve the issue in a very professional manner. However, I still think the app needs to be further improved. For example, I never see a heat map for the first half, and some of the metrics are terms that need to have some additional information on how they are obtained and calculated. Exporting the data would make the experience even better. I would definitely update my review if any changes are made.
1 person found this review helpful
STATSports Group Limited
November 2, 2024
Hi Georgi, sorry you're having issues. Please write to us at athleteseries@statsports.com and we can assist. Kind regards, STATSports

Nicola Waite
Managed to pair my tracker and then when I go to input my details the app just crashes. It just crashes as soon as I open it! pointless! I have contacted StaTSport for help, so will away their reply. I have reinstalled (have to factory reset and re-pair which is annoying) I've restarted my phone, turned off Bluetooth and WiFi as directed, but just can't use it! works fine on the StatSport academy app, but my son wants the heat map so I need to use this one! help!
4 people found this review helpful

Oreon Lothamer
The stats are cool and the app is fairly easy to use. The issue is it doesn't fully work. The heat map and map functions never work. Because the maps and heat maps don't work I can't verify, but it seems the pitch boundaries don't save since each time you edit it the boundaries are reset. When using the live workout the max speed sometimes lowers and the value after syncing is inconsistent, which makes me question all stats. Also no way to track if you sub off/on. Support was unhelpful.
1 person found this review helpful
STATSports Group Limited
August 4, 2025
Hi Oreon, sorry to hear you're having issues. Please write to our team at athleteseries@statsports.com and we can assist with troubleshooting. Kind regards, STATSports