
Your_localdoge :
The app was working fine for months until it glitched and I decided to uninstall and reinstall the app. Every time I tried to connect to my printer it failed and it still doesn't let me connect on my phone, and I had to try on my tablet. For everyone with similar problems looking for a temporary fix: download the app on a different device and it should connect and allow you to print again as long as you don't change wifi or uninstall the app. Please address these bugs and fix them 😭💔

Sunneva Lynd
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was very nice until some functions in edit stopped working because of it being out of frame now. Edit: Endless emails back and forth and not listened to. Could go so far as say being gaslighted. No help, not listened to at all. Would give 0 stars if I could after this experience. Just awful communications. Too bad I already bought the printer and I have to use this app to be able to print from it.
1 person found this review helpful
Xiamen Hanin Co., Ltd.
May 13, 2026
Please contact the customer service via cs2@hprt.com.

April Pennington
I purchased this printer over a year ago. it worked great for many months. I had to reset my phone and reinstall the app and the printer. Now, the printer will not connect at all. It shows up as connected to my bluetooth, but the app will not allow me to install it to the app. If anyone has any information on how to make this work, please let me know. before this I loved this printer.