Bike Share Toronto

I keep getting weird "We apologize, something went wrong, try again" without giving any meaningful error code to continue troubleshooting the error. For context I did try both Android app and WebApp versions, and I did have a Canadian eSim so roaming isn't an issue here - even after trying with Canadian postal addresse for our hotel instead of international ones. Edit: I finally get this working after trying my 4th credit card, but the app's error code should still provide more context

constant issues with the app, saying unlock limit reached. happens at the worst time stranding you. tons of bikes in racks yet non are available. whomever runs this program should be replaced.

I had a disappointing experience. I wanted to rent a bike on a "pay as you go" pass. I was charged a $50 fee 3X when trying to buy a pass despite repeatedly being told there was an error purchasing the pass and not being able to unlock a bike. I was given no context to what the error was or how to fix it, despite my card being charged $150. Customer experience contact is very hard to find. there is no one to reach by chat, not one of the FAQ has information on errors or troubleshooting.