HyperX NGENUITY

Just spent $300 on these headphones and can connect to my phone but when I open the app it says, unable to pair even though it's paired.. Very very annoying considering I want to/need to use the EQ feature in the app. Using a Samsung Galaxy S26 with the Hypercloud III S wireless.

So I recently purchased the HyperX Cloud lll S. I installed the app on my PC and it worked flawlessly. It found my Headset instantly and there were no issues adjusting the EQ ec. I wanted to connect the Headset to my phone aswell so I downloaded this app. Even though my Headset is turned on and even connected to my phone the app just couldn't find it. Theres an option to "pair device", but like I said, its already connected, so why would I need to pair it again? Please fix this issue, Thank you

I bought a HyperX Quadcast S mic. This is the app that's needed to adjust the mic. But it doesn't open on MacBook. You must use Windows. I've been told there's ways to work around this. But I don't know how to do all that. I tried to download it on my phone. But it only gives an option to pair to earbuds. Very disappointing wish I knew this before I purchased this microphone. I'm really thinking about returning it.