
N. Bloch
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The app asks me to agree to three different policies before granting access to the site, but when I click the links to the policies to read them before agreeing to them the links don't work and I keep getting redirected back to the agreement prompt. This is on my Android. Hopefully just a bug, but it’s a disappointing start. I do not agree to terms without reading them, so I guess I'm out of luck. Happy to modify this rating when the issue is fixed.
2 people found this review helpful
HomeExchange
June 21, 2026
Hello N. Bloch
Thank you for leaving a review. We are very sorry to hear about this frustrating experience with our Android app, though we highly respect your rule of always reading the terms before agreeing to them. It definitely sounds like a technical bug with the redirect loop, and we want to help you get this sorted out right away so you ca...

Es
Verification is a nightmare on this app. They also never reply to in app inquiries to help with verification. I tried using my ID, My passport and driving license its just not possible to self-verify. They told me they would email me to help with verification and never emailed despite alerting them several times about it.

Asier Lejarza
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I removed my recently created account because I wasn't able to change who gave me the invitation. And now I can't create again any account. I have been talking with AI and human agents (the human is asking me random unrelated questions, so not sure if it's a real human) for some days. I can't start using your app, and your responses are so poor. I am having such serious problems just getting started with your app, I can't even imagine the issues I might have managing things regarding my home.
3 people found this review helpful
Thank you for your feedback. We are sorry to hear that your experience with HomeExchange did not meet your expectations. We take member feedback seriously and are always looking to improve the experience for our community. If you have not already done so, please feel free to contact our support team directly so we can better understand your conc...