
M
For iPhone 12 mini an app is not tracking almost anything, only phone contacts of the child. Customer service response time is longer than a week with general information, which doesn't resolve an issue. Response usually would say that an app might not work for all models. If an app is not suitable for iPhone, which is widely used globally than what is the point to offer this kind of service.
9 people found this review helpful
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at bms@bitdefender.com.

A Google user
I am a bitdefender user. I paid for the annual subscription. I thought your parental app would be better than google family link. I was wrong. 1. It can be uninstalled easily 2. It can be deactivated by turning off accessibility and using battery optimizer to not run it in the background. 3. It doesnt work - i tried setting it up on 2 gadgets. Both screentime and daily usage feature did not work. Even the locate feature doesnt work. I tried this on android phones running on android 8 and 9.
66 people found this review helpful
Bitdefender
October 13, 2019
Hi Migis. Sorry to hear that you had a negative experience with our app. If you wish you can send us an email at bdparental@bitdefender.com so that we can assist you as best as we can. Thank you and have a great day ahead!

Martin Anderson
It simply doesn't work. I was told to uninstall and reinstall, no difference. Clearly there is a significant problem with this app. If you want to protect your child I cannot recommend using it. Very disappointing. I have worked in IT for many many years and if I produced something this flaky, I would pull it until I got it properly fixed.
20 people found this review helpful